Unfortunately, sometimes we regret our purchase, maybe the fit is wrong or worst case scenario, the item is damaged.
We at The Noble Shoe do our best to ensure that your purchase will arrive fast and safely. However, we also want to provide the best possible customer service in such unlikely occasions.
14 Day Return Period
When you purchase from The Noble Shoe you automatically qualify for a 14 day return period. After those 14 days pass we unfortunately cannot offer you a refund or exchange.
All items must be returned in their original condition including packaging. It is vital to try on shoes indoors on a carpet with minimal movement to avoid creasing and damage.
Any products that are returned with damaged packaging, missing pieces or signs of use will NOT qualify for refunds or exchanges.
Sales & Personalized Items
Sales items and any form of personalized item (such as MTO belts and MTM shoes) do NOT qualify for refunds or returns unless the manufacturer cannot fulfill your order. The same applies for the Carlos Santos Patina Program, Crockett & Jones and Group Made To Orders as each shoe is made just for you.
Customized products with custom installed Metal Toe Tips or City Soles do NOT qualify for refunds and returns.
If a Group Made to Order or Custom Item is refunded for extraordinary reasons, there will be a restocking fee.
Please note that Discount Codes cannot be used in combination with any seasonal sales due to limitations on Shopify's part.
Since switching to free worldwide shipping, the customer is responsible for returning and shipping. We can provide a DHL Return Label with Home Pickup for approximately 30-35$ (depending on location) that will be deducted from your refund.
If you are unhappy with your purchase and want to return/exchange it, please follow these steps:
- Contact us via email, phone or messenger to discuss your return/exchange
- Carefully repackage the goods in their original package and wrap to avoid damage during transport.
- Clearly mark the package with RETURNED GOODS
- Send your package using the return label provided.
For items over 100$ please use a tracking system for your parcel to ensure it arrives safe and can always be located. The consumer is responsible for return shipping.
As soon as we receive your return we will notify you by email. The item will them be inspected to ensure it qualifies for a refund or an exchange. If it does not meet the above criteria, the refund/exchange is automatically void.
After approval of your refund, we will reimburse you using the original method of payment unless not possible. If that is the case, we will contact you for your preferred method of payment.
Payment usually takes a few days to process so do not be alarmed if the refund does not show or update in your bank immediately. Check with them first and if you still have not received your refund please contact us.