Initially, I had ordered another pair of shoe in a size UK 8.5 without realising beforehand that I should have sized down (my own fault for not reading the sizing advice before checking out). In light of this situation, I reached out to Kostas wondering if there was anything he could do. Kostas replied extremely quickly and provided me with the option to either substitute it with another model or opt for a full refund. After viewing a couple of the shoes he recommended, I decided to go ahead with the Carlos Santos 9713 Handgrade Adelaide Oxford in Violon Brown Patina. I was completely stunned when the shoes arrived. The colour was versatile and extremely pleasing to the eye. The size Kostas had recommended to me was also perfect. An absolute bargain for its price in my opinion. All in all, it was a great purchase and an even better shopping experience. Kostas was really great to work with – accommodating, responsive and extremely knowledgeable about the subject.